Reservation Policy

VIAJES IN PERÚ

Reservation Policy, Terms and conditions of tours, programs and trips.

VIAJES IN PERU is the commercial name of the company Inversiones In Perú EIRL and therefore it is recognized by the Department of Tourism of Peru as a Travel Agency and Tour Operator.

We Offer the following services:

CUSTOMIZED TOURS

Private transportation for short distances (airport/hotel/airport) (bus/hotel/bus).
Private local excursions according to the passenger’s requested program.
Private and/or public transportation between cities.
Excursions accompanied by professional guides.

PRIVATE TOURS

Private transportation for local transfers (airport/hotel/airport) (bus/hotel/bus).
Private local excursions according to the designed program.
Private and/or public transportation between cities.
Excursions accompanied by local professional guides.

GROUP TOURS

Private and/or group transportation for short distances (airport/hotel/airport) (bus/hotel/bus).
Shared group local excursions.
Intercity transfers in very comfortable sleeper buses.
Excursions accompanied by local professional guides.

BOOKING & RESERVATION POLICY

Book Your Northern Peru Experience with Confidence

When you book one of our unforgettable tours in Northern Peru, we ensure a smooth, and personalized travel experience from start to finish.

1. Easy & Secure Booking Process

To confirm your reservation:

A deposit of 80% of the total tour cost is required at the time of booking
The remaining 20% must be paid upon arrival, before the tour begins

📩 Reservations can be made via:

reservas@viajesinperu.com (Spanish)
reserva@northperuguide.com (English)

Once your request is received, we will send a confirmation email with payment instructions.

2. Information Required

To organize your trip properly, please provide:

Full name and contact details
Selected tour or package
Travel dates
Number of participants
Special requirements (dietary, mobility, etc.)
Relevant health conditions (if applicable)

👉 Your information is handled securely and used exclusively to operate your trip.

3. Payment Methods

We accept:

Credit / Debit Cards: Visa, MasterCard, American Express, Diners Club
Bank transfers and deposits (Peru and international)

Important:

Bank or transaction fees are the responsibility of the client
Currency exchange differences may apply depending on your bank
Payments in a different currency will be calculated using our internal exchange rate
For security reasons, we may request partial card verification and ID confirmation

4. Cancellation & Refund Policy

We understand that plans can change, and we aim to be as flexible as possible:

✅ Free cancellation up to 10 days before arrival
✅ Refunds apply minus administrative/transaction fees
❌ No refunds for cancellations made less than 10 days before the tour
❌ No refunds for unused services or voluntary withdrawal during the trip

All cancellation requests must be submitted in writing via email.

5. Changes & Travel Conditions

Our tours operate in real environments involving nature, culture, and local logistics.

In rare cases (weather, strikes, force majeure, or operational reasons):

Itineraries may be adjusted
Alternative experiences will be provided
Partial refunds or rescheduling may apply when necessary

6. Passenger Responsibilities

Travelers are responsible for:
- Valid passport and travel documents
- Visa requirements (if applicable)
Clients must inform us before booking about:
- Medical conditions
- Physical limitations
- Special assistance needs

👉 This allows us to recommend the most suitable and safe experiences.

7. Health & Safety Disclaimer

Our company is not responsible for:

Health issues, pregnancy, or pre-existing conditions that may affect participation
Situations where a traveler is unable to complete the tour due to personal conditions

No refunds will be issued under these circumstances.

8. Special Conditions for Cruise Passengers (Shore Excursions)

For one-day shore excursions:

✅ 50% refund if the port is closed (weather or force majeure)
✅ 100% refund if canceled up to 6 days before arrival
❌ No refund for cancellations made 5 days or less before arrival

9. Additional Information

Tours operate daily and are fully customizable
Private services require a minimum of 2 travelers
Hotels and meals are not included unless specified
We can assist with:
- Hotel bookings
- Transportation
- Restaurant recommendations
- Tailor-made experiences